Privacy Policy

1. About this policy

This Privacy Policy explains how Little Mind Solutions (ABN 94 223 294 437), the Australian distributor of Bruins Montessori products, handles personal information collected through this website, by email, by telephone and during our dealings with schools, early learning centres, educators, customers and suppliers.

We seek to handle personal information consistently with applicable Australian privacy laws and the Australian Privacy Principles where they apply to us.

2. Personal information we collect

Depending on how you interact with us, we may collect:

• your name, role or title and organisation;
• your email address, telephone number and location;
• school or centre details, room type, enrolment and classroom requirements;
• product interests, requested quantities, budget range and preferred timing;
• quotation, order, delivery, payment and customer-service records;
• correspondence and any information you choose to include in an enquiry; and
• basic technical information that may be recorded by our website or hosting provider, such as IP address, browser type, device type and pages requested.

Please do not send us sensitive information or personal information about children unless it is reasonably necessary and we have asked you to provide it.

3. How we collect information

We generally collect personal information directly from you when you contact us, request a quotation, send a product list, place an order, telephone us, email us or communicate with us through another business channel.

The quote-request form on this website does not transmit or store your completed form on the website. It prepares an email in your device’s email application. Your information is provided to us only when you choose to send that email. Once sent, it may be retained in our email system and business records.

We may also receive information from your organisation, an authorised representative, a referral partner, Bruins Montessori International or another supplier involved in responding to your enquiry or fulfilling an order.

4. Why we collect and use information

We may use personal information to:

• respond to enquiries and provide product information;
• prepare quotations and recommend products or classroom packages;
• process, coordinate and deliver orders;
• communicate about availability, lead times, freight and documentation;
• maintain customer, supplier and business records;
• improve our website, products and customer service;
• meet legal, regulatory, accounting and insurance obligations; and
• send relevant updates or marketing communications where permitted. You may opt out at any time.

5. Disclosure and overseas recipients

We do not sell personal information. We may disclose information where reasonably necessary to:

• Bruins Montessori International and related product or manufacturing contacts;
• freight, courier, warehousing and delivery providers;
• email, website hosting, IT, accounting and professional service providers;
• payment providers where a payment is arranged; or
• government authorities, regulators or other parties where required or authorised by law.

Some recipients or service providers may be located outside Australia. In particular, information relevant to product availability, quotations or order fulfilment may be disclosed to Bruins Montessori International or its personnel in Sri Lanka. Cloud and email providers may also process information in other countries under their own service arrangements.

6. Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored in email accounts, electronic business systems and secure records used for customer service, quotation and order administration.

No internet transmission or electronic storage method is completely secure. We retain information only for as long as reasonably needed for the purposes described in this policy or to meet legal, tax, accounting, dispute-resolution and record-keeping requirements. When information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

7. Website links and cookies

Our website may link to third-party websites, including Bruins Montessori International. Their privacy practices are governed by their own policies. Our hosting provider may use essential technologies or server logs to operate, secure and diagnose the website. If we introduce analytics, advertising cookies or new online collection practices, we will update this policy and provide any notices or choices required by law.

8. Accessing or correcting your information

You may ask us to confirm whether we hold personal information about you, request access to it, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us using the details below. We may need to verify your identity before responding.

9. Privacy questions and complaints

If you have a privacy question or believe we have mishandled your information, please contact us with details of your concern. We will acknowledge the complaint, investigate it and aim to respond within a reasonable time.

If you are not satisfied with our response and the Privacy Act applies, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au ↗.

10. Changes to this policy

We may update this policy when our information-handling practices, services or legal obligations change. The current version will be published on this page with its last-updated date.